Shipping Policy
Shipping Policy
At BRUSH-U, we strive to provide our customers with a seamless and enjoyable shopping experience. To ensure your four-legged friends receive their essentials worry-free, we are pleased to offer free worldwide shipping on all orders. Detailed information about our shipping policies can be found below.
Free Shipping
Free Worldwide Shipping: Brush-u offers free shipping worldwide. There is no minimum purchase required to qualify for free shipping.
Order Processing
Processing Time: Orders are processed within 1 to 3 business days. You will receive a notification as soon as your order ships.
Order Confirmation: After placing your order, you will receive a confirmation email with your order details and a tracking number.
Delivery
Extended Delivery Times: Delivery times may vary depending on the destination. Here are the estimated delivery times for different regions:
North America: 7 to 15 business days
Europe: 7 to 12 business days
Asia: 10 to 20 business days
Australia and New Zealand: 10 to 20 business days
South America: 15 to 30 business days
Africa: 15 to 30 business days
Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as customs processing and local postal services.
Tracking Your Order
Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our website or on the carrier's website using the tracking number provided.
Customs and Duties
Customs Fees: BRUSH-U covers the shipping costs, but customs fees and import duties may apply depending on your country's regulations. These fees are the customer's responsibility and are not included in our shipping costs. We recommend checking with your local customs office for more information on potential fees.
Delivery Issues
Lost or Damaged Packages: If your package is lost or damaged in transit, please contact our customer service at [customer service email address] within 7 days of the estimated delivery date. We will do our best to resolve the issue and ensure your order is received.
Incorrect address: Please ensure your shipping address is correct when placing your order. Brush-u is not responsible for shipments to an incorrect address. If you notice an error, please contact us immediately at contact@brushu.com to update your information before your order is shipped.
Thank you for choosing BRUSH-U. We appreciate your business and look forward to serving you.